Question 1

Is there an order minimum for online orders?

Accepted Answer

There is no order minimum for online orders or in-store purchases.

Question 2

What is the latest time I can pick-up my order?

Accepted Answer

The last time slot for pick-up is 7pm-8pm. But don’t worry! We always have walk-in hours until 8:30pm Monday through Saturday and 6pm on Sunday if you miss the last online ordering window.

Question 3

I’m running late and won’t make my pick-up window. Will you hold my order?

Accepted Answer

Currently we are only offering same-day pick-up. If you’re running later than your pick-up time, no worries. You have until closing time to get your order. Reach out to us with any concerns. We are happy to help!

Question 4

I placed an online order but need to change it. How do I do that?

Accepted Answer

Let the associate know at check-in. They’ll get you in the right queue to adjust your order prior to pick-up.

Question 5

Do I wait in the same line as everyone else or is there a dedicated express line for pick-up orders?

Accepted Answer

The associate at check-in will confirm your order status. As long as you have no changes to your cannabis products, you can use the express line for pick-up.

Question 6

I’m in a hurry and need to get in and out. Is there an express line at the store?

Accepted Answer

No worries... we got you. Creating and verifying a new patient profile with us takes less than 6 minutes. If you already shop with us or have provided the correct medical card information at the time of your online order, even better. As long as you have no changes to your order when you arrive for pick-up, you’ll be in and out the door in 10 minutes.

Question 7

Which stores offer buy online, pick-up in store?

Accepted Answer

You can buy online and pick-up at all of our locations.

Question 8

Will my discounts or promos appear in the shopping cart?

Accepted Answer

Most discounts and promos will be added to the cart. If any promos are missing from your basket, the dispensary employee will add them during check out. Feel free to call the store to confirm pricing ahead of pick-up, if needed.

Question 9

I want to get a t-shirt with my online order. How do I do that?

Accepted Answer

Although we do not feature gear on our website, you can add apparel and accessories to your order once you are at the dispensary. We have open shopping throughout the store to allow you to select what you would like. Let the associate know at check-in that you would like to browse before purchasing.

Question 10

Do you offer delivery?

Accepted Answer

We currently offer in-store shopping and online order pick-up. We’ll let you know when we go live with delivery to patients!

Question 11

Can anyone shop at your dispensary?

Accepted Answer

If you would like to purchase medical marijuana, you must be a registered medical card holder in the state of Florida with an active recommendation in the patient registry to shop with us. Please visit Florida’s Office of Medical Marijuana Use

Question 12

I'm a new patient and unsure what cannabis forms I should use. Can someone at the store help me?

Accepted Answer

Of course! Our dispensary team members are happy to guide you through our products and delivery formats to build a recommendation for your specific needs.

Question 13

What do I need to bring with me to the store?

Accepted Answer

You will need your active Medical Marijuana Use Registry (MMUR) Card as well as a government-issued ID (such as a driver’s license). This is done to fully validate your identity in the state MMUR system and protect your prescribed allotment from any fraud.

Question 14

I am unable to physically come to your store. Can someone shop for me?

Accepted Answer

As long as you have assigned a caregiver in the state MMUR portal, the caregiver is welcome to shop for you. Your caregiver will need to bring their MMUR Card and government-issued ID to validate their caregiver status in the registry portal. Visit the state’s Office of Medical Marijuana Use (OMMU) website for more information on caregivers.

Question 15

What payment methods do you offer?

Accepted Answer

We accept cash and debit, or cashless ATM payments, at the register. A stand-alone ATM is also located in the store for your convenience.

Question 16

How does a debit/cashless ATM work?

Accepted Answer

When you use your debit card for payment, the total amount due is automatically rounded up to the nearest $5 or $10 increment. Any overage is provided to you as exact change. On your bank statement, the posted transaction will say “ATM Debit” including the store name and location. There is a small convenience fee, but it’s cheaper than the ATM machine!

Question 17

Will there be additional taxes associated with my medical cannabis purchase?

Accepted Answer

Nope! As a doctor prescribed medication, medical cannabis, including delivery devices, has a 0% tax rate to the patient in the state of Florida.

Question 18

What is your return policy?

Accepted Answer

Returns and exchanges are handled on a case-by-case basis. Please speak with a store manager for any questions or concerns with your product. We are happy to make it right!

Question 19

What is your pet policy?

Accepted Answer

Only service animals are permitted in Jungle Boys’ dispensaries. Service animals are limited to dogs trained to assist persons with disabilities, as defined by the Americans with Disabilities Act. Service animals must remain under the control of the owner, including on a leash, when in Jungle Boys’ Dispensaries. If the service animal is behaving in an uncontrolled manner, including, but not limited to, excessive barking, growling at dispensary staff or patients, or is not housebroken, Jungle Boys reserves the right to request the service animal be removed from the premises. The owner assumes all liability for their service animal while on company property.

Question 20

How should I store my flower?

Accepted Answer

Our premium flower should be stored at 68-72°F and protected from light, moisture, and heat. Keep the flower in its original packaging for optimal shelf life.

Question 21

What are pre-roll blends made of?

Accepted Answer

Our pre-roll blends consist of freshly ground premium flower strains, blended to create new experiences and effects.

Question 22

When do my flower products expire?

Accepted Answer

Most flower products, including premium, pops, and pre-rolls, have generous shelf-lives from 3 to 6 months, however, the exact time varies by strain. Over time, flower products can dry out and become less effective. If you have a specific question about a product you have, always feel free to call your local store.

Question 23

How should I store my concentrates?

Accepted Answer

Jam and cold cure concentrates are stable at room temperature and can be stored at 65-72°F. Fresh press and full melts should be maintained in refrigerators at 35-42°F for optimal shelf life and consistency integrity. Both should be protected from light, moisture, and heat.

Question 24

What is the difference between a full melt and a fresh press?

Accepted Answer

Our solventless, ice water hash is produced from fresh frozen premium flower that has been washed and sifted in small batches. Full melt is freeze-dried ice water hash, carefully preserving the trichome heads for a full spectrum experience. As full melt is heated and pressed, it becomes fresh press – or the purest expression of the cannabis plant to date, live rosin.

Question 25

What is the difference between a cold cure and a jam?

Accepted Answer

Made from the same ice water hash as full melt and fresh press, cold cure is whipped, agitated, and rested in a cool space to produce the fan-favorite concentrate form. Cold cure is dab efficient, pliable, and user friendly for anyone looking to try concentrates. Jam, on the other hand, is cured through heat which enhances flavor, increase smoothness, and optimizes consistency. If you like cold cure, you’re sure to like jam.

Question 26

Do you sell Puffco products?

Accepted Answer

Yes. Puffco line of products are available in-store as well as online. Ask a store associate if you need guidance on which one will fit your needs.

Question 27

I already signed up for a Jungle Boys Account. Do I need to sign up again?

Accepted Answer

No. if you already have a Jungle Boys website account, the new feature is already available to you.

Question 28

Why does the check out page allow me to log in again?

Accepted Answer

The login button on the checkout pages is for your Dutchie account, not your Jungle Boys website account. You don’t need to login again to complete an order as a guest — and Jungle Boys never shares your data.

Question 29

Who can see my past purchases?

Accepted Answer

You and only you. We don’t share your data with anyone. When you create a Jungle Boys account we track your past purchases to make it fast and easy for you to find your faves and re-order with just one click.

Question 30

I just created an account but don’t see any past orders. What should I do?

Accepted Answer

To link your order history, you’ll need to place an order using the same email address you used to create your account. Once that’s done, any matching past orders will appear automatically.

Question 31

If I check out as a guest, can I still see my past orders in my Jungle Boys account?

Accepted Answer

Yes—if you use the same name, email, and address at checkout, your order should appear in your Past Orders once it’s processed.

Question 32

Can I view my order history in a private or incognito browser?

Accepted Answer

Not always. For privacy and security, order history is only visible in browsers that allow cookies and cached data. If you’re using a private or incognito window and don’t see your order history, try switching to a standard browser and logging in again.

Question 33

What do I do if I don't remember my password or have trouble logging in?

Accepted Answer

To reset your password, you can click "Forgot JB Account Password" and will be able to reset your password. Remember, your JB website account is different from your Dutchie account, so you will need to reset them separately.

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