FAQ
You got questions? We got answers. Check ’em all out right here.
Online Ordering
Is there an order minimum for online orders?
There is no order minimum for online orders or in-store purchases.
What is the latest time I can pick-up my order?
I’m running late and won’t make my pick-up window. Will you hold my order?
I placed an online order but need to change it. How do I do that?
Do I wait in the same line as everyone else or is there a dedicated express line for pick-up orders?
I’m in a hurry and need to get in and out. Is there an express line at the store?
Which stores offer buy online, pick-up in store?
Will my discounts or promos appear in the shopping cart?
I want to get a t-shirt with my online order. How do I do that?
Do you offer delivery?
In Store
Can anyone shop at your dispensary?
I’m a new patient and unsure what cannabis forms I should use. Can someone at the store help me?
What do I need to bring with me to the store?
I am unable to physically come to your store. Can someone shop for me?
What payment methods do you offer?
How does a debit/cashless ATM work?
Will there be additional taxes associated with my medical cannabis purchase?
What is your return policy?
What is your pet policy?
Products
How should I store my flower?
What are pre-roll blends made of?
When do my flower products expire?
How should I store my concentrates?
What is the difference between a full melt and a fresh press?
What is the difference between a cold cure and a jam?
Do you sell Puffco products?
Jungle Boys Account & 1-Click Reordering
I already signed up for a Jungle Boys Account. Do I need to sign up again?
Why does the check out page allow me to log in again?
Who can see my past purchases?
I just created an account but don’t see any past orders. What should I do?
If I check out as a guest, can I still see my past orders in my Jungle Boys account?
Can I view my order history in a private or incognito browser?
What do I do if I don’t remember my password or have trouble logging in?


